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Meet Rik Gitlin
Rik Gitlin is Paris Luxe’s Exclusive Concierge
When the Travel Channel’s Passport to Europe host Samantha Brown needed digs in Paris and the ultimate hand-holding resource, Rik Gitlin concierge extraordinaire was chosen out of thousands. With over 2000 guests under his belt and consistent praise, Rik without question will become “your go to source” in Paris. Whether it’s restaurants, spa trips, excursions, car services, or whatever spontaneous things you wish to organize.
Rik has a unique personal style that has garnered him a loyal fan base within the Paris Luxe family of guests. The questions and answers below will give you a better understanding why a concierge is the “secret sauce” when booking your luxury Paris vacation apartment rental.
Do you really need a personal concierge in Paris?
Rik: It’s a little like trying to cook a 3 course meal for the first time. You have some idea about how it works and you know you want it to turn out well but, but it always helps to have a recipe or two to give you some guidance. Paris is a huge city and most folks know they want to see the Eiffel Tower, walk along the Champs Elysees, see the lily pond at Giverny and walk through the spacious halls of the Louvre. But that is a little saying you want to see the Empire State, take a Broadway show and do some shopping in Macy’s during a visit to New York. Paris has 20 different arrondissements, or quarters and each one of them has a character all on its own. And there are literally thousands of restaurants in Paris. Which ones do you choose if you are in Paris for only one week? It is not about doing the best, eating at the best, spending the most.
A visit to Paris is not always about the superlative after superlative. My job is to get a sense of the guests and what they want Paris to be for them. Do they want 4 Star Michelin meals for every dinner, or do they want to explore small bistros known only to the locals? Do they want to hit every masterpiece in the Louvre or find small galleries with unknown artists who might one day be inside the Louvre? It is not about bombarding guests with hundreds of choices, they can buy a guidebook for that. It is about talking to them on the phone for weeks or even months before their visit, and listening to them when they talk about their upcoming visit. Then it is about offering them a small bouquet of choices for meals, for walks in the afternoons and in the end, about a visit that will be filled with memories and special moments that they will always hold as their Paris.
What are the top 5 Must-see dos in Paris?
Rik: There aren’t five. If there were, everyone would be at the same places. As it is, most visitors are already bumping into the same people at the Louvre who were likely next to them in line at the Eiffel Tower or the Musee d’ Orsay. But I do have a few things I try to get people to do. A visit to the Palais Royale, a stro ll through the gallery shops, a stop at Willi’s Wine Bar followed by Le Grand Colbert, this is perfect for the late afternoon into the evening. The gallery (a covered walkway surrounding the gardens) has amazing perfume shops, a Mark Jacobs shop, the over the top shops selling used couture clothing for women is simply stunning. This was once home to Colette and has the Grand Vefour restaurant at the far end, in the same location since the beginning of the 19th century. St Germain-des-Pres is simply a great romantic way to see the 'artistic' side of Paris. It is filled with galleries of contemporary and period art, as well as ethnic arts from Oceania and Africa. The goal when walking through St Germain-des-Pres is about taking your time, stopping in a small cafe for a coffee or a glass of wine, walking some more, stopping again for a bite to eat. It is the source of the term cafe society and for those who want to capture the real Paris, this is one place to go.
The Canal St Martin has been used as a backdrop for many old French films, the canal itself has come back to life as the 'in' place to hang for Paris' younger set. Lined with Bohemian cafes and restaurants, it is truly one of Paris' hidden gems. Best time to visit is when visiting the BEST food market in Paris, held at the Opera de Bastille, along Blvd Richard Lenoir. The market is held Thursday and Sunday mornings and is hands-down the best place to see a real and inspiring French food market. Then simply walk along the canal away from the River Seine. You will actually think you are walking along a park at the beginning, as the canal is underground at this point, but keep walking and you will be amazed to see the canal reappear after a few blocks. There are fabulous canal boats, taking you along the cana l out on to the Seine, up to the Eiffel Tower and then back along the river. Two and a half hours of romance, great views, and nothing to do but sit back and enjoy the ride!
The LESS FAMOUS flea market located at the Porte de Vanves, on the SOUTH side of Paris. The most famous flea markets of Paris are those on the NORTH side, called 'les puces' (the fleas) or the Marche de Clignancourt, named after the last line of the Metro #4 you need to take to get there. But they have simply become too big, too crowded, too expensive, and sadly, too dangerous. The GREAT hidden jewel is the smaller and (done in about an hour and a half, if you are not perusing each and every item as I do) much more Parisian Porte de Vanves market. It lasts until about 1 PM every Saturday and Sunday and is just a one minute walk from the Porte de Vanves metro stop. This market is known for 'smalls' (an antiques business term) or things you can pack easily into a suitcase: frames, things to put on tables and desks, small paintings. My house is simply full to the rafters (and then some) with objects I've found here. Stop for a coffee at the stand located halfway along and you won't regret this morning jaunt!
This last one is not in any guidebook, trust me. But every time a guest has followed our suggestion, we've been told later that this was the best day of their visit: start at a point that interests you, perhaps the Pere Lachaise cemetery (don't be fooled, it is worth a trip alone, as it is beyond belief!!) or the Opera Garnier with the Chagall ceiling, or the Institute de Monde Arabe along the Seine, or the absolutely-not-to-be-missed Musee Branly, near the Eiffel Tower. The starting point is immaterial. Once you've visited the original choice, put your guide books away and start walking (preferably holding hands). DIRECTIONS ARE TO BE AVOIDED!! There is absolutely NO end-point here. It is not about getting somewhere. It is about discovering Paris, just you, alone, with no one else to tell you where to go. You turn left when you feel like it, right if you feel so moved. You stop for an espresso, you walk some more, pausing before galleries, and odd food shops, and notice people from countries you have yet to visit. You talk to each other. You listen to each other. Whenever you have had enough, you simply look up the intersection of where you are on your Paris Plan map book as it is easy to find each and every place in Paris. Or better yet, ask someone walking by to help you. At the end of the day, you might even think that you have rediscovered love and it wasn't only with Paris!!
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"Since coming to Paris Luxe, I feel really great about the level of service, I have been able to provide to our guests. Not only do I liaison with the agents but I am the link to the property managers as well. Whether it’s a restaurant reservation you need or newbie orientation or the most spectacular day for a milestone. I am your guy in Paris."
Rik Gitlin |
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Why do you Paris Luxe guests rave about you?
Rik: I think guests often rave about what they feel was the level of service they received from me. They feel that I made their trip for them. What I really did was read their emails, where they tried to tell me what they were looking for. “We aren’t a family for big 3 hour meals” translates into more just finding fast bistros for them. It means they don’t need the superficial; they might not need the high priced meal as well. Remember, I was a psychotherapist for many years before I started helping visitors to Paris, so I might also try to read between the lines and see that “we don’t want 3 hour meals might also mean we don’t spend a lot of time at the table together and the main goal for all families is that their visit is not only about seeing the sites of Paris, but also about re-connecting. Remembering that they have things in common, that they love each other and perhaps in their day to day lives back home, some of that has fallen by the wayside. So when they thank me at the end of their Paris holiday, I sometimes think it was more about the fact that I organized things for them to do together not staring into a guidebook or rushing to see the next point on the list, but rather that they spent time together, laughing, talking and more importantly, listening to each other, and perhaps rediscovering the things that brought them together in the first place. For me, most definitely, for couples, Paris is about finding out why they fell in love with each other in the first place. And that is why “down time” is always built into each day because so many of us have forgotten to sit across from each other and relax with a glass of wine, and listen while the person we love tells us what they felt when they were staring at a certain painting that they had only seen in their college art appreciation course.
What is the restaurant that you MUST experience while in Paris?
Rik: Again, unfortunately, there isn’t just one. For many people, it is about trying to get a table in Jules Verne, atop the Eiffel Tower or getting a table at the impossibly difficult to book L’Ami Louis but for others, who trust me, it is about a quiet dinner at a small table in a tiny bistro in the Marias, just the two of them, left respectfully alone by their waiter, sharing a bottle of red wine, holding hands, and saying “Happy 25th Anniversary darling” to the person they’ve already shared hundreds, if not thousand of meals with already and somehow knowing that this was the reason they came to Paris.
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"Everything has been off the charts FANTASTIC, your suggestions and recommendations have helped make this the best vacation ever!! Thanks:) What another great night! We managed to get home and in the door. We're on our way to the airport, I think I left the apartment as
instructed. Thanks again for everything, you truly are amazing!
You're like my older brother that lives in Paris and who's taking care
of me and showing me all the fantastic things the city has to offer!!"
Jennifer Kuehn, Chicago USA
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"Thank you for the follow-up note, and for all the effective and thoughtful services you provided. I was delighted with the food and wine, and all the amenities during my brief stay at the Coco Paris Apartment. Le Gaigne was the best of the best. The poached oysters as a first course, with a glass of Entre-Deux-Mers, followed by the best Chapon (de Gers) dish I ever tasted (matched nicely with a Cote de Brouilly) were superb in every dimension.The meals at Les Bouqinistes and Goumard were each marvelous, as well. My only disappointment (of my origin, not yours) was a brief flare up of an old intestinal problem which put me out of commission all day Tuesday and Wednesday morning. As a result, I had to cancel my reservation by phone at Chez Dumonet (and forego my beloved duck confit), and to miss my chance for anything at Cafe Grizzli. Therefore, I am all the more motivated for another trip when possible. Sorry to have called so early Saturday. You made yourself so accessible, even as you traveled, too, that I unfairly assumed your availability. No worries, though; I made those arrangements easily on my own. I would be happy to recommend your excellent service to anyone. Thank you again."
Regards,
Dan Walters, Miami, Florida
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Well, we're back in the US and trying to get back on our time zone but, I just wanted to thank you for everything you did to make this the best trip ever (REALLY)
Merci,
Susan Giles, Chicago, IL |
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Dear Rik, I wanted to thank you again for all your help during my past Paris trip. Your arrangements were extremely valuable in making my families trip as enjoyable as possible. I look forward to working with you on my upcoming trips this year to Paris.
Best Regards,
Greg Surovik, Hellertown, PA |
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Oh Rik,
We are having a fabulous time! Stangely, I think that if we were just adults we would be bothering you with requests for restaurant reservations etc.but with the kids, we're just trying to get in all the really big, important monumemt stuff AND wander around a lot.Thank you for suggesting Paris Illuminations bateau mouche.We went tonight and had a terrific evening.You're lovely to say call you wnen we need something and we will of course but each day is playing it by ear and that seems to be working so far.We did make it to Sennelier in the course of our wanderings and everyone is now equiped with sketch pads, pencils and so on. Best to you and, again, we do appreciate knowing you're here.
Victoria Newman, Buffalo, New York |
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Dear Rik,
Thank you so much for your time, help and thoughtfulness in making my birthday surprise vacation in Paris very special. Tiffany, Carissa and I had an amazing experience with Paris Luxe and your terrific service. We enjoyed every moment of the magical city of light and with your help it was absolutely spectacular. We will always have Paris and the memories of our trip.
Look forward to working with you again someday. Best wishes,
Olana O'Connor, Kingston, New York
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Hey Rik,
Just wanted to thank you so much for all of your help with our fabulous Paris vacation!!! Everything was perfect! I will definitely recommend Paris Luxe and your services to everyone I know going to Paris.
Take care,
Cristen Kauffman, Los Angeles, CA
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Dear Rik,
Please forgive my delay in writing to thank you for the wonderful advice and
help you gave us over the course of our trip to Paris this summer. Your
advice in regard to the timing of our visits to various museums and
monuments was spot on. We were also delighted with the bateaux dinner
cruise you recommended and I don't think we would have ventured to Deyrolle
(the scorpion and spider made it home unscathed) or gotten a table at La
Fontaine de Mars on such short notice without your intervention.
I really enjoyed our conversations too!
Thank you again for being such a gracious resource. I hope that we will
have occasion to consult you again. In the meantime, take good care.
With all good wishes and appreciation,
Victoria Beck Newman
Buffalo, NY
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Dear Rik,
We’re enjoying our stay in Paris. The apartment is beautiful and comfortable, we don’t look forward to leaving. I
Thank you
Richard and Denise Stein, Livingston, NJ
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You made our trip great! So glad to have met you Rik, I will recommend and rave regularly about you!
Thanks so much!
Gretta Monohan
Regularly featured on the ABC television show “Rachel Ray”
New York, NY
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Dear Rik:
Now that our gastronomic visit to Paris has concluded, I want to express our gratitude for your flawless execution as a concierge and as a true professional. Your capabilities and tenacity in securing the most sought-after reservations can best be described as exceptional. Clearly, you have a formidable understanding of the landscape of Paris and the connections to accomplish the most challenging of tasks. We can’t wait to call upon your services again in the City of Light.
Margaret Maclean
Chicago, IL
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Hi Rik:
We have had an absolutely wonderful stay, due in large part to all of your efforts and good advice. But sadly, it is soon coming to an end and now my brain is turning to more practical matters rather than where to find the best baguette ancient (Keyser's). Again, thank you for making our trip interesting, fun and stress-free. You are obviously exceptional at what you do and we have already recommended you and the company to several of our fellow travellers.
Incidentally the restaurant was fabulous....good choice!
Paula Prieditis
Toronto, Canada
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We (Ron and Barbara Berman) just got back from a month at the Chagall. At various times during that month our children visited us. The stay was splendid because of Rik's services. We made a great many reservations and also some cancellations. In other words, there were quitde a few changes that Rik had to make. We can't commend him enough for things like helping with our TGV tickets to Lyon, recommending restaurants, and for getting reservations. However, there are things equally important. I used the car and driver system quite a lot, and relied completely on Rik's judgment of airport timing and other things. It was a great relief to have our children picked up when they came to visit.
What is at the heart of Rik's great service as a concierge? He answers all calls and emails He does it on time. He checks back to see how things have gone. He consults with you in order to find out how reservations worked out. It is never simply a matter of one-and-done: Rik is on the job and can be reached for instant help when you need it. And he does all this is in a caring and intelligent way. We couldn't have done the stay without him.
Ron and Barbara Berman
San Francisco, CA
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Hi Rik.
Paris was absolutely beautiful and we very much enjoyed our holiday. We wanted to send you a note of personal thanks for all your assistance. We really did appreciate your support and the time you put in to assisting us with our queries and plans. Being our first trip to Paris, your input was so valuable to us.
Many thanks Rik and we would certainly recommend Paris Luxe to those wanting a trip to Paris.
Kindest regards
Shane & Terri Smith
Sydney, Australia
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I just wanted to thank you very much for your professional and knowledgeable support you provided us during our recent stay in Paris. To be able to email you questions and then get back not only an answer but more often than not a perfect solution was absolutely brilliant. This was especially appreciated given our brief stay and the need to maximise every opportunity. I must also admit to telling many folk here in Oz of our positive experience and I hope some of them will take advantage of the combined service offered by yourself and Paris Luxe. So from a very appreciative couple in Oz – many thanks!
David Cadden
Mount Annan, Australia
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